Services
Our Role
Keystone Care Support fills the non-clinical operations gap that causes care and service delivery to break down.
We provide structured navigation, outreach, follow-up, and coordination support that helps individuals remain engaged while reducing administrative strain on providers and public agencies.
Practical Engagement & Coordination Across Care and Community Systems
Care Navigation & Engagement Services
We help individuals access and remain engaged in services through structured, non-clinical coordination and follow-up, including:
-
Appointment scheduling and coordination
-
Appointment confirmation and reminder outreach
-
Follow-up after missed or canceled appointments
-
Re-engagement of individuals lost to follow-up
-
Referral coordination between providers and programs
-
Warm handoffs between services (non-clinical)
-
Discharge and transition follow-up (non-clinical)
-
Outreach to high-risk or disengaged individuals
-
Engagement tracking, documentation, and reporting
Community Support & Stabilization Services
We address practical barriers that impact an individual’s ability to remain stable and engaged in care or services, including:
-
Housing-related coordination and referrals
-
Food access and nutrition resource navigation
-
Benefits navigation and application support
-
Utility and hardship assistance coordination
-
Transportation planning and coordination (non-driving)
-
Community resource identification and connection
-
Social support and isolation mitigation
-
Support during life transitions (post-hospital, post-detox, re-entry)
-
Family and caregiver coordination (non-clinical)
Workforce & Provider Support Services
We extend operational capacity for providers, counties, and public agencies by supporting non-clinical functions, including:
-
Outreach and engagement staffing support
-
Intake and access assistance (non-clinical)
-
Referral intake, tracking, and coordination
-
Engagement follow-up and reminder outreach
-
Call handling and call-back support
-
Administrative and program support
-
Support for grant-funded initiatives and pilots
-
Temporary or surge staffing for engagement activities
-
Data collection and non-clinical reporting support
-
Documentation and compliance support (non-clinical)